Shipping & Delivery Policy
At Mega Transport, we are committed to providing reliable, secure, and timely transportation and logistics services across India. This Shipping & Delivery Policy outlines the procedures, timelines, and responsibilities related to the pickup, transportation, and delivery of shipments booked through our website or customer support channels.
1. Service Delivery
Mega Transport offers comprehensive logistics and transportation services, including:
- Full Truck Load (FTL) Services
- Part Truck Load (PTL) Services
- Express Cargo Transportation
- Industrial & Commercial Freight
- Supply Chain & Logistics Solutions
- Door-to-Door Pickup & Delivery
- Dedicated Vehicle Services
All transportation services are subject to vehicle availability, operational feasibility, and applicable government regulations.
2. Booking Confirmation
Once your shipment booking is confirmed:
- A booking confirmation will be sent via Email, SMS, or WhatsApp (where applicable).
- Pickup details will be shared with the customer.
- Our logistics team may contact you to verify shipment information before dispatch.
3. Pickup Schedule
- Pickup is arranged based on the confirmed booking date and vehicle availability.
- Customers must ensure that the shipment is properly packed and ready for pickup at the scheduled time.
- Any delay at the pickup location may result in rescheduling or additional charges.
4. Delivery Timelines
Estimated delivery timelines depend on factors such as:
- Pickup and destination locations
- Distance
- Type of shipment
- Vehicle availability
- Road and weather conditions
- Government regulations and checkpoints
While Mega Transport strives to deliver shipments within the estimated timeframe, delivery schedules are indicative and not guaranteed.
5. Shipment Tracking & Updates
Customers may receive shipment updates through:
- Phone Calls
- SMS Notifications
- Email Updates
- WhatsApp Communication (where applicable)
- Customer Support Assistance
Our support team is available during business hours to provide shipment status and delivery updates.
6. Delivery Process
At the time of delivery:
- The consignee or authorized representative must be present to receive the shipment.
- A valid identity proof may be requested where applicable.
- Proof of Delivery (POD) may be collected through a signature, OTP, or other verification methods.
- Customers should inspect the shipment before accepting delivery and immediately report any visible damage or discrepancies.
7. Delivery Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Traffic congestion
- Severe weather conditions
- Natural disasters
- Vehicle breakdowns
- Government restrictions
- Public holidays
- Law and order situations
- Strikes or road closures
8. Failed Delivery
A delivery may be considered unsuccessful if:
- The consignee is unavailable.
- The delivery address is incorrect or incomplete.
- Access to the delivery location is restricted.
- The consignee refuses to accept the shipment.
In such cases, additional delivery attempts or storage charges may apply.
9. Customer Responsibilities
- Providing accurate pickup and delivery addresses.
- Declaring the correct shipment contents, weight, and dimensions.
- Ensuring goods are securely packed for transportation.
- Ensuring the shipment complies with all applicable laws.
- Being available during scheduled pickup and delivery.
Mega Transport shall not be responsible for losses arising from incorrect information provided by the customer.
10. Restricted & Prohibited Goods
Mega Transport does not transport:
- Explosives
- Hazardous Chemicals
- Flammable Materials
- Firearms and Ammunition
- Narcotics or Illegal Substances
- Radioactive Materials
- Counterfeit Goods
- Live Animals
- Any goods prohibited under Indian law
The company reserves the right to reject any shipment that violates these restrictions.
11. Damage & Claims
Customers must inspect shipments upon delivery.
If any damage or shortage is observed:
- Notify Mega Transport immediately.
- Report the issue within 24 hours of delivery.
- Provide supporting photographs and relevant shipment details for claim verification.
Claims submitted after the specified period may not be accepted.
12. Service Availability
Transportation services are available across selected cities and regions in India. Service availability may vary depending on the destination, operational coverage, and transportation network.
13. Policy Updates
Mega Transport reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. The latest version will always be available on our website.
Contact Us
For shipment tracking, delivery assistance, or any shipping-related queries, please contact:
Mega Transport35 Main Road, Roshpa Tower,
Church Road, Ranchi – 834001,
Jharkhand, India
Email: ravindra@megatransport.in
Website: https://megatransport.in
Business Hours: Monday – Saturday | 9:30 AM – 6:30 PM